Privacy policy
Privacy Policy
1. Introduction
Welcome to Truly Fresh. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We may collect personal information from you in a variety of ways, including:
• Personal Identification Information: Name, email address, phone number, and shipping address.
• Payment Information: Credit card details, billing address, and other financial information.
• Technical Information: IP address, browser type, operating system, and access times.
• Usage Data: Information about how you use our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To Process Transactions: To process your orders and deliver the products you purchase.
• To Improve Customer Service: To respond to your inquiries, requests, and support needs more efficiently.
• To Personalize User Experience: To tailor our services and content to better suit your preferences.
• To Send Periodic Emails: To send you information and updates pertaining to your order, company news, updates, promotions, and related product or service information.
• To Send SMS Notifications: To send cart reminder messages via SMS based on items you put into your shopping cart, including when you have abandoned your cart.
4. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information with third parties for the following purposes:
• Service Providers: To assist us in operating our business and providing our services, such as payment processing and delivery services.
• Legal Requirements: To comply with any applicable laws, regulations, legal processes, or government requests.
• SMS Campaigns: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
5. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
6. Your Rights
You have the right to access, correct, update, or delete your personal information. You can do this by contacting us using the contact information provided below.
7. Cookies
Our website uses cookies to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
8. Changes to This Privacy Policy
Truly Fresh has the discretion to update this privacy policy at any time. When we do, we will post the revised policy on this page and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact us at:
Truly Fresh
Email: support@truly-fresh.ca
Phone: 647-973-2555
Address: 2710 14th Ave. Markham, ON, L3R0J1
10. Consent
By using our site, you consent to our Privacy Policy.